Frequently Asked Questions

Getting started is simple. First, tell us about your product requirements through our contact form or request a quote. Our team will match you with verified manufacturers, provide samples, and guide you through the entire process from negotiation to delivery.

MOQ varies by manufacturer and product type. Typical MOQs range from 100 to 1,000 units. We can help you negotiate lower MOQs, especially for your first order. Some manufacturers also offer sample orders before committing to larger quantities.

Timeline depends on product complexity. Typically: supplier matching (1-2 weeks), sampling (2-4 weeks), production (4-8 weeks), and shipping (2-6 weeks depending on method). We provide detailed timelines for each project.

Our verification process includes: business license validation, factory audits, production capability assessment, quality control system review, and reference checks. We only work with manufacturers who pass our rigorous 50-point verification checklist.

We offer comprehensive QC services including: pre-production inspections, in-process quality checks, pre-shipment inspections, and third-party lab testing. Our inspectors follow AQL standards and provide detailed reports with photos.

If products fail inspection, we work with the manufacturer to correct issues before shipment. Our contracts include quality guarantees and remediation clauses. In rare cases of major defects, we help negotiate replacements or refunds.

We offer transparent pricing with no hidden fees. Our service fees are typically a percentage of order value (3-8% depending on order size) or fixed project fees. You'll receive a detailed quote before committing to any service.

We accept bank transfers (T/T), Letter of Credit (L/C), PayPal, and major credit cards. For manufacturing payments, we typically recommend 30% deposit and 70% before shipment. We can also arrange secure escrow payments.

Absolutely! Price negotiation is one of our core services. Our local team has established relationships with manufacturers and understands market pricing. We typically achieve 10-20% cost savings through volume negotiation and long-term partnerships.

We offer all major shipping methods: sea freight (FCL/LCL), air freight, express courier (DHL, FedEx, UPS), and rail freight. We'll recommend the best option based on your budget, timeline, and product characteristics.

Yes, we provide end-to-end logistics support including export customs clearance in China and can coordinate with your import broker for destination clearance. We handle all documentation including commercial invoices, packing lists, and certificates of origin.

Shipping times vary by method: express courier (3-7 days), air freight (7-14 days), sea freight (20-40 days depending on destination). We provide tracking updates throughout the shipping process.

Our team is bilingual (English/Chinese) and serves as your communication bridge. We translate all specifications, negotiate on your behalf, and ensure clear understanding between you and the manufacturer. All reports and documentation are provided in English.

You'll receive regular updates at every key milestone: supplier selection, sampling, production start, quality inspection, and shipping. We also provide a dedicated project manager who's available via email, phone, or video call.

Yes! We encourage factory visits and can arrange them for you. Our team can accompany you, provide translation services, and help you make the most of your visit. We also offer virtual factory tours via video call.